Amazon Support Engineer III 

India, Tamil Nadu 

352931487

Key job responsibilities
- Become a subject matter expert on one or more services- Operate with guidance from management and drive issues to resolution- Be able to read and understand complex application code and make approved code fixes to resolve support issues
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
- Regularly contribute to the creation and improvement of all support documentation
- Perform code builds and deployments communicating status regularly before, during, and after each deployment
- Create and interpret metrics that measure support success and service performance
- Have the ability to write simple and efficient tools to improve operational efficiency
- Learn to contribute to design and development of support tools using software engineering best practices

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON