Builds relationships with customers and suppliers at all levels.
Align with Account Management on comprehensive enablement onboarding plan.
May act as project manager for cross functional teams consisting of both internal and external stakeholders.
Has ultimate responsibility for a Customers Business Network Adoption Plan including: Enablement Road Map, On-Boarding Plan, Supplier Catalog enablement and data collection
Accountable for managing enablement to meet customer goals and objectives.
Prepares and delivers analyses and presentations to customers outlining expectations, risks, options, project plans, results, etc.
Responsible for understanding key business drivers and managing operational metrics.
Work closely with our partner and center of excellence teams to ensure delivery success.
Ensures that all reports and systems are current.
Understands and complies with work instructions, process documents, technology and tools required within the department.
Be responsible for operational results, quality of delivery, and generation of customer references.
Demonstrates exceptional problem-solving skills.
Adept at appropriately escalating issues within and across teams both internally and customer facing.
All other duties as assigned.
Basic Minimum Qualifications
Proficiency in Microsoft Office applications
3+ years of Procurement and/or AP experience
5+ years of Project Admin / Management or equivalent experience
Cloud delivery and Procurement experience would be a plus.
Supply Chain Industry Experience is preferred.
Preferred Experience
Experience with customer management (internal & external)
Experience preparing and delivering analyses and presentations.
Experience with procurement principals and processes.
Experience with continuous improvement efforts.
Experience managing multiple projects at once.
Experience in building both internal and external customer/team member relationships.
Knowledge
Working knowledge of cloud (on-demand), Hosted Services, and SaaS/ PaaS models, cloud -based commerce/ business networks
SAP Ariba solution/product knowledge
Understanding Customer/Supplier interface
Experience in B2B ecommerce, especially in direct materials
Project Management Certification
SAP Business suite / AIN & LBN
Basic understanding of Lean methodologies
Industry experience in Natural Resources & Public Sector