Citi Group Client Billing - Business Risk & Controls Metrics 

United States, Florida, Tampa 

3521430

There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

Responsibilities:

• Serves as point of contact for Operations staff for Control related activities. Provides guidance in evaluating risks & implementing appropriate controls, including ensuring appropriate remedial actions are in place where deficiencies are identified.
• Conducts proactive review of Operations related control processes and reporting.
• Provides Management / Oversight of Corrective Action Plan remediation process. Ensures that the workflows and controls are in place in accordance to the Credit Policy and local regulatory guidelines.
• Works in partnership with stakeholders including Risk, Business, Legal and Product.
• Oversees regulatory reporting submissions and ensure controls surrounding report submissions are robust for accurate and timely submissions. Enhance productivity through automations and workflow realignments.
• Designs/analyzes complex reports to satisfy management requirements.
• Develop project requirements (business, system, user).
• Implement Key Process Indicators (KPI) and Key Risk Indicators (KRI).
• Complete data analysis, variance analysis, data quality reviews.
• Conduct research to draw conclusions and recommendations for improvement.
• Support metrics automation initiatives to enhance self-service stakeholder reporting.
• Identify and implement quality / efficiency improvements (e.g. MTP, MPP, MCA).
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Responsible for volume, quality, timeliness, and delivery of data science projects along with short-term planning resource planning.

Qualifications:

• 3-10 years of experience.
• Client Service Focused.
• Good Analytical skills.
• Execution focused.
• Excellent communication skills.
• Good influencing skills.
• Develops partnerships with key internal and external stakeholders.

• Bachelor’s/University degree, Master’s degree preferred.

Anticipated Posting Close Date:

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