Cisco Cloud Support Engineer/TAC 

India, Karnataka, Bengaluru 

351939528

WHAT YOU'LL DO

• Configure, maintain and support production monitoring tools. Ensure that SLAs are tracked and maintained. Monitor internal and customer facing tools and reports.
• Develop solutions that improve root cause analysis effectiveness. Provide technical expertise to support interpretation of data collected by monitoring solutions. Coordinate with internal teams.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Research, diagnose, fix and identify solutions to resolve basic configuration issues.
• Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers and the Clients with Definite dates.
• Work in 24/7 rotational shifts.

WHO YOU’LL WORK WITH

• Support Teams which monitor Cisco Spaces infra, applications and services, work closely with customers to resolve issues/queries and onboard customers optimally to Cisco Spaces offers.
• Engineering Teams which deliver solutions that meets customer needs and wants. Product Managers will help you know our customers and partners, so you can deliver solutions which meet their needs and expectations.
• Engineering Managers who will enable you to focus on doing what you enjoy and be your coach and guide you on this exciting stage of your career journey.
• WHO YOU ARE
• You enjoy working in a fast-paced multifaceted environment with a “take-charge” / “can-do” attitude and can demonstrate flexibility and resiliency.
• You are self-sufficient and be able to work with minimal direction.
• You can work with geographically distributed teams across different time zones.

MINIMUM QUALIFICATIONS:

• Bachelor's degree (or above) in engineering/computer science with an overall work experience of 4 - 8 years.
• Experience in monitoring different tools Nagios, AWS CloudWatch, SolarWinds (Pingdom) and Grafana
• Ability to handle various tasks and priorities in a dynamic environment.
• Demonstrate effective initiative, interpersonal and analytical skills, attention to details, judgment and follow through.
• Ability to communicate optimally, verbally and in writing, with technical, business, and management staff.
• Knowledge of Windows and Linux operating system is must & Cisco Location Services (MSE/CMX) is a plus.
• Prior customer support experience preferred. Experience with incident management logging/tracking systems.
• Willing to learn and develop new skill sets as applicable.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)