Microsoft Technical Support Engineer - Beta 

Portugal, Lisbon 

351696563

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND / OR Hands On working experience in either technical support, technical consulting experience, or information technology experience.

• Candidate must have worked with Dynamics 365 Power Platform family (Power Automate, Copilot Studio, Power Apps, etc...) and related products & services.
o Field experience is desirable.
o Functional and technical knowledge, including troubleshooting, of Dynamics 365 Power Platform product family.
• Excellent communication skills – verbal, listening and written (including technical writing)
• Demonstrated experience in delivering technical training to audiences of all skill levels.
• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring.

• Proven experience managing and maintaining one or more Microsoft server technologies, such as SQL Server, Exchange Server, IIS, Windows Server, etc.

Preferred Qualifications:

• Certification in one or more of the following technologies preferred: Microsoft Power Platform, Dynamics 365 products (Finance and Operations, Customer Engagement, etc...)
• Exhibit analysis, problem resolution, judgment, and decision-making skills in order to assist customer with their technical issue.
• Demonstrate strong customer service and logical problem-solving attributes.

• Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products or other Cloud Management System
• Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, Developer, etc)

Portuguese OR Spanish Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.