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You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
- Routinely review ticket queue for large events and address accordingly
- Coordinate change management resources
- Guide, train and educate data staff on the best practices related to all service owner issues
- Manage and deliver mid-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs- Provide weekly report to the Cluster Manager
- Maintain the on-call schedule coordinating absence and vacations
- Recruit and train decom technicians to ensure appropriate staffing levels
- Write and deliver performance reviews for staff
About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- Bachelor degree in business administration, engineering, computer science or a related field or equivalent experience or education
- Experience managing IT infrastructure projects from initiation to closure; experience in a data center environment
- Experience working in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities,.
- Experience with project management best practices such as PMI, Waterfall, and Agile
- Ability to successfully manage cross-functional projects involving multiple stakeholders and varying levels of management
- Proficiency with MS Project, Excel, and SharePoint
- PMP Certification, Six Sigma Green Belt, Safety training or equivalent certification
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