Red hat Customer Success Executive 

South Korea, Seoul 

350850095

Primary Job Responsibilities:

• Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.

• Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers’ business objectives by tasking technical execution teams.

• Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.

• In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.

• Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals.

• Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.

• Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.

• Assess the customer’s knowledge of Red Hat’s products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.

Required Skills:

• 5+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.

• Experience with technical project planning and execution management.

• Ability to independently deliver consultative type customer facing engagements.

• Practical knowledge of DevOps and agile concepts, application development and deployment tools.

• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct

Advantage:

• Experience with Kubernetes based solutions, such as the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus.