EY TTT - Service Engineer Senior 

India, Karnataka, Bengaluru 

350371883

Experience:

• 4 to 7 years
• Relevant Experience:4 to 7 years

Skills:

• ServiceNow Developer

Key Functions:

• Module with ITSM, Custom application, integration, Service Portal, CSM are the recommended.
• Work as part of an agile team developing, designing, and implementing new application modules, workflows, and catalog requests
• Build custom applications in ServiceNow by defining data tables, user interface and adding business logic
• Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, Contract management, Resource management, ITFM CMDB, Asset Management, Change Management, Custom Development, etc.
• Integration with 3rd party application, working experience in scripted REST API, SOAP etc.
• Must have worked on ServiceNow version upgrade.
• Experience in developing the Application functionalities using HTML, CSS and Angular JS.
• Experience in designing and development of UI using ServiceNow.
• Experience in ServiceNow Widgets, Client-side scripting, Server-side scripting and ITSM modules
• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and configure workflow
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Identify system deficiencies and recommend solutions. Troubleshoot production problems related to ServiceNow custom applications.
• Address problems of system integration, compatibility, and multiple platforms
• Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
• Participate in ongoing production support and end user support
• Ability to estimate work effort requirements efficiently and appropriately
• Assist in the evaluation and recommendation of application software packages, application integration and testing tools
• Very Strong communication skills, both written and verbal

Suggested technical certification

• ServiceNow admin certification
• Micro Certifications in ServiceNow concepts are advantageous
• Implementation specialist or Application Developer Certifications are advantageous
• Hands on day-to-day management of multiple ServiceNow instances, including managing major releases and patches, managing the SDLC release processes and implementing code into the platform to solve ever-changing needs.
• Minimum 3-5 years of coding, testing and implementing ServiceNow as a technical resource.
• Proficient using SOAP UI or other tools to test SOAP/REST Web Service APIs
• Strong working knowledge of enterprise integration architecture and enterprise application
• Experience developing workflows, Business Rules, ACLS, Client Scripts, Script Includes, UI Policies, Date Policies, UI Actions, and table extension in ServiceNow.