Amazon MLZ Program Manager InfraOps - Data Center Ops 

United States, Pennsylvania 

350214173

AWS's Machine Learning Zone (MLZ) Region in PA is looking for an innovative, results-orientated Program Manager based in Berwick, PA (US) to help manage, build and support a high scale series of MLZ campus builds.
This senior-level role requires a deep understanding of technical systems, construction phases and milestones, commissioning protocol, Quality Assurance/Quality Control, strong problem-solving skills, and the ability to collaborate with cross-functional teams to ensure reliable, efficient, and cost-effective operations. Strong verbal and written communication skills, coupled with technical document review acumen, are vital for this position.The role will be a key contributor to the continuous improvement of operational processes in the ML Data Center Operations space and the implementation of innovative solutions.
Key job responsibilities• Assist in leading the evolution of our MLZ landscape as we implement new technology and data designs at scale. In many cases these campuses will have power and cooling technology or constructs that are both extremely unique and advanced. This role will be instrumental in conceiving and executing MLZ region launch roadmaps.
• Identify, implement and report on continuous improvement program initiatives, leveraging operational data, customer insights and deep dives to drive change.
• Establish performance-focused guidelines, QA/QC audits, continuous improvement and process improvement integration, performance-focused vendor KPIs, and innovation initiatives.
• Work cross functionally with global and regional peers to improve the quality of AWS MLZ delivery and launch workflow/process optimization. Premiums will be placed on Safety, Security, Availability, efficiency, and cost savings.
• Lead the development and implementation of comprehensive Lessons Learned programs to ensure each subsequent launch is more efficient than the last.
• Contribute to business continuity planning and climate risk assessments; support operational plans for emergency preparedness.
• Routinely connect to external industry, professional bodies and communities, assessing new industry standards, current/future technology and innovations are adopted into the MLZ program.
A day in the life
You will collaborate with Data Center Operations, Security, Construction, Environmental Health & Safety, and DE/FE to integrate region launch optimization. Strategic Program Management of PA MLZ region launch milestones involving hand-off between stakeholders will require consistent objective process rigor. You will use operational and customer insights plus industry benchmarks to refine future PA MLZ region launches. You operate collaboratively, fostering highly integrated relationships with internal and external stakeholders/partner teams. You are comfortable operating at both a strategic and tactical level, simultaneously delivering multiple projects and managing through ambiguity. You have a proven track-record, expertise, and passion for problem solving.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field