JPMorgan Reference Data Specialist 

India, Karnataka, Bengaluru 

350135522

Job Responsibilities

• Execute assigned tasks, including setting up client records, maintaining work logs, and investigating exceptions, with attention to detail and organizational skills.
• Manage data by accurately adding and updating client information in various systems and mainframes, ensuring data integrity and accuracy.
• Oversee the workflow of Business As Usual (BAU) tasks, handling requests from Customer Service Officers (CSOs), the Implementation Team, and other internal departments, utilizing effective time management and prioritization skills.
• Process work within established timeframes, meeting necessary controls and targets by adhering to deadlines and quality standards.
• Communicate with Lines of Business and internal clients, including senior personnel, via telephone or email, demonstrating strong communication skills.
• Resolve queries received via email and prioritize resolving client issues, employing problem-solving skills and a customer-focused approach.
• Participate in various BAU projects as assigned, ensuring timely completion with flexibility and the ability to manage multiple tasks.
• Improve current work practices by identifying opportunities for process optimization and handling any required backup tasks related to production.
• Investigate extensively at the transaction and aging level, applying analytical skills and attention to detail.
• Contribute to the team's goals and Service Level Agreements (SLAs) while fulfilling individual responsibilities.

Required qualifications, capabilities and skills

• Demonstrate strong English written and verbal communication skills for effective client and colleague interaction, as well as documentation and reporting.
• You must hold a graduate degree or above
• You must have at least 1+ years of experience in a bank operations environment; knowledge of cash and trade products is advantageous.
• Analyze information with attention to detail to ensure accuracy in banking operations.
• Exhibit strong organizational skills and the ability to meet deadlines in a fast-paced environment.
• Maintain a high level of client centricity, sound communication, and solution orientation to provide excellent service and resolve client issues.
• Possess excellent PC skills, particularly proficiency in the MS Office suite, especially MS Excel, for data analysis and reporting.
• Display excellent interpersonal skills to foster positive relationships with colleagues and clients.
• Ask questions and pursue open issues assertively until resolution, demonstrating a proactive approach to problem-solving.
• Be willing to work in the WHEM Shift (7:30 PM to 4:30 AM).