Microsoft Technology Specialist - AI & Collaboration 

Mexico, Mexico City, Mexico City 

349841839

Required/minimum qualifications

• Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
  • OR 5+ years technical pre-sales or technical consulting experience OR equivalent experience.
• Experience with new product sales strategies.
• Proficiency in speaking, reading, and writing English.
• Experience managing and partnering with virtual teams.
• Experience working with C-level executives.
• Experience driving conversations related to cybersecurity.

• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
• 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.

• Increase Copilot for Microsoft 365, Teams Monthly Active Usage (MAU), and net new adds
• Drives strategic Drive Business Transformation with Copilot, Converged Communications - Teams Phone, Converged Commnications - Teams Rooms, Communications - Teams Premium, Frontline Workers, and Employee Experiences solution plays addressing customer concerns for Privacy, Security & Compliance
• Solution Design & Proof for Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Microsoft Teams Calling, Meetings, devices, Teams Premium, Microsoft 365 Copilot, Frontline Worker enablement and Viva products, services, and integration; presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed.
• Build Strategy for Teams: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors in the Microsoft Teams Calling, Meetings, devices, Teams Premium, Microsoft 365 Copilot, Frontline Worker enablement and Viva solutions space. You will take knowledge of customer feedback, specific Microsoft Teams solutions, and their context in a competitive landscape and delivering core competitive knowledge back to engineering teams to enhance Microsoft Teams capabilities and to develop compete strategies.
• Scale Teams Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context; expertise in Microsoft Teams Calling, Meetings, Teams Premium, and devices; depth knowledge in Microsoft 365 Copilot, Frontline Worker enablement and Viva solutions; along with other technical and industry knowledge. Leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams including partners and (Customer Success Unit) CSU, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, customer investment funding [ECIFs]) and leveraging foundational knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites).
• Education: You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Microsoft Teams products and services.
• Scale Through Partners: You will act as the liaison between the partner and team and facilitating partner resources and processes. Identifying Microsoft Teams Calling, Meetings, Teams Premium, devices, Microsoft 365 Copilot, Frontline Worker and Viva skill and resource gaps and providing feedback to internal teams.