Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
3 years of experience project managing and delivering technical solutions.
Experience developing solution architectures for Contact Centers and customer-facing digital experiences like web or mobile applications, as well as experience with one or more programming languages (e.g., Java, Python, SQL, Go, or C++).
Preferred qualifications:
Ability to manage ambiguity, overcome complex challenges and scale effectively across a large organization and highly distributed team.
Ability to navigate complex business organizations, manage multiple cross-functional stakeholders and consult optimal solutions
Excellent communication skills, with the ability to adapt messages to both technical and business audiences.