JPMorgan Customer Services Specialist 

United Kingdom, England, London 

348322479

As a Customer Services Specialist within Nutmeg, a J.P. Morgan company, you will be the first point of contact for both existing and new customers. You will provide an outstanding customer experience by supporting customers with their queries in a timely manner, ensuring that their needs are fully met. You will also identify opportunities that will help customers achieve their financial goals, referring them to a relevant point of contact within Nutmeg when necessary.

Job Responsibilities

• Acts as the first point of contact for Nutmeg customers, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
• Communicates with customers via phone calls, emails and secure messages in order to turn them around in a timely manner with high quality responses
• Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs
• Handles challenging conversations including potential complaints when necessary

Required qualifications, capabilities and skills

• Previous experience in supporting customers/clients
• Passion for Financial Services regardless of prior experience in this area
• Be an excellent communicator with strong written and verbal skills
• Enjoy working in a fast paced and dynamic environment where you will need to be a multitasking critical thinker
• Be empathetic and a problem solver, have a passion for learning and self development