Fortinet Technical Support Engineer - 

Germany 

347915947

Position overview and Job Responsibilities:

• Providing technical support and assistance to Fortinet certified partners and customers
• Running real-time troubleshooting sessions with partners/customers
• Testing and reproducing partner/customer issues in Laboratory
• Working on escalations from Level 1 technical support team
• Reporting Software/Hardware related issues to R&D department

Requirements:

• 3+ years of experience in networking or security industry
• In-depth knowledge of TCP/IP
• Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
• Proficient spoken and written English
• Positive, communicative and customer oriented attitude
• Ability to work in multicultural team environment
• Quick learner

Desirable:

• Familiar with dynamic routing protocols and its implementation (OSPF, BGP)
• Experience with VPNs (IPSec, SSL, L2TP, GRE)
• Good knowledge of authentication protocols and methods (LDAP, SSO, Radius, 2-factor authentication)
• Knowledge of database maintenance and SQL
• Familiar with Web application security and vulnerabilities (experience with exploits is plus)
• Having any of industry certificates (FCNSP, CISSP, CCNP, CCSP, CCNA)

Education/nice to have:

• Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
• Master Degree in Electrical Engineering or Computer Science preferred
• Fluent English + other CEE language