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Citi Group Vice President - RES F & C Compliance Delivery Operations Manager Malaysia, Penang, George Town 347401113
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Citi
Citi’sEnterprise Services and Public Affairs (ESPA)aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients.
We’re currently looking for a high caliber professional to join our team asbased inMumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
We empower our employees to manage their financial well-being and help them plan.
Responsibilities:
Lead and manage a team of c.20 compliance delivery operators, ensuring they are motivated, trained, and perform at their best.
Oversee the daily operations to ensure the smooth and efficient running of the department.
Develop and implement operational strategies to optimize performance, productivity, and cost-effectiveness.
Establish and monitor key performance indicators (KPIs) to measure team and operational success.
Ensure high levels of service quality, customer satisfaction, and adherence to company standards.
Collaborate with cross-functional teams (construction, retail, FM, governance to achieve business objectives and meet company goals.
Identify areas for process improvement and lead the implementation of best practices.
Foster a positive team culture, ensuring clear communication, trust, and high morale.
Report operational progress to senior leadership, providing regular updates on team performance and key initiatives.
Manage resource allocation, scheduling, and staff workload to optimize team efficiency.
Handle conflict resolution, addressing team concerns, and ensuring that operational disruptions are minimized.
Experience
Proven experience 10+ years in operations management or similar roles, with at least 3 years of team management experience.
Accounting background preferrable
Knowledgeable in end-to-end P2P Purchase Order to Payment processes
Proficient in the use of office applications (MS Word, Excel, PowerPoint, etc.)
Experience working in cross-cultural global teams is an advantage
Skills / Competencies:
Strong leadership skills, with the ability to motivate and develop a diverse team.
Exceptional problem-solving skills and the ability to make quick, effective decisions.
Excellent communication, interpersonal, and organizational skills.
Experience in process improvement and project management.
Ability to work in a fast-paced environment while maintaining high standards.
Proficiency in Microsoft Office Suite and other operations management software.
Strong analytical skills and a data-driven mindset to track and measure performance.
Excellent English written & verbal communication skills
Effective time management, documentation, and organizational skills
Action-oriented, logical with strong interpersonal skills
Analytical and organized, with attention to detail
Flexible and team-oriented, willing to learn and share experience with team members
Has a strong sense of urgency
Education:
Bachelor’s/University degree, Master’s degree preferred
Time Type:
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