Amazon Cloud Support Engineer - Databases MySQL SQL AWS Engineering 

South Africa, Western Cape, Cape Town 

347192132

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.
Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:• You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.• You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.• You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
• You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
• You will act as interviewer in hiring processes, and coach/mentor new team members.PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.
About AWS
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- 1+ years of software development, or 1+ years of technical support experience.
- Experience troubleshooting and debugging technical systems.
- Good Knowledge/experience in administration and troubleshooting for one or more of the given Database engines: MariaDB, MySQL, SQL Server. Good understanding of the database installation process, relevant database clients, basic database optimization and database migration processes. Knowledge or Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related). Understanding of OS concepts(memory, storage and CPU usage).

- Proficiency in troubleshooting databases, optimizing database performance, query analyzers and skills in tuning queries and optimizing slow queries.
- Experience in establishing monitoring and alarming systems for database environments.
- Knowledge in administering database engines and managing high availability (HA) and disaster recovery (DR) topologies.
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- Experience with NoSQL technologies such as DynamoDB, Redis, MongoDB, or Cassandra