JPMorgan Business Process Analyst 

Philippines, Quezon City 

346392175

As a Business Process Analyst, you'll provide support on a variety of initiatives by analyzing existing processes, identifying process gaps, identifying areas for improvement, and developing the appropriate controls for each. You'll support business partner deliverables, including documenting business requirements, providing testing support, documenting quality standards, and demonstrating adherence to established procedures while demonstrating an in-depth working knowledge of the entire Managed Account process.

Job Responsibilities:

• Responsible for meeting client deliverables with a high level of timeliness and accuracy
• Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
• Regular reviews of procedures assuring new processes are documented.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Interact with global location managers in an effective and professional manner.
• Closely work with tech teams on projects deliveries, solution and design.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.
• Responsible for leading and managing multiple projects
• Identifies department strategy and goals related to broader organizational goals and direction.
• Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions.
• From a training perspective, responsible for ensuring training is taking place and that it is within budget.
• Responsible for risk management to the business

Required Qualifications, Skills and Capabilities:

• Graduate with Minimum 5+ years of work experience in a financial institution.
• Working knowledge of various aspects of Reconciliations, Cash and stock products
• SWIFTS framework knowledge
• Advantage – coding and knowledge of different automation softwares like Alteryx, Xcpetor, AI etc
• Prior experience in client & third party bank investigations will be an added advantage.
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Proven ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus.
• Strong PC, project management, and analytical skills.
• Project Management/ Implementation experience would be a plus.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
• Content writing, ability to create high end Power point slides etc