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Apple AppleCare Product Program Manager United States, California, Elk Grove 346310102
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As part of the AppleCare Worldwide organization, you will be responsible for the end-to-end oversight and coordination of large-scale, complex programs that support AppleCare Products business strategies, systems requirements, and implementation. Additionally, you will lead NPI readiness, GEO expansions, new channel offerings, and changes to sustaining product configuration and documentation requirements.
- Project manage NPI project plans, track open issues, communicate project updates, and manage project deadlines independently- Coordinate partner engagement upstream and downstream to ensure Project schedule and deliverables are met- Investigate and resolve complex product setup and support issues.- Key participant in project UATs and systems integration- Manages multiple complex projects simultaneously- Analyzes and resolves issues, including large data sets, to determine root causes and recommends solutions- Commit to identifying and communicating innovative ideas to improve processes and performance- Daily work in SAP, AGILE, GCRM and EXCEL- Participate in continuous process improvements focused on systems architecture, reporting, and data analysis efficiencies
- BA/BS or 10 years of industry experience
- 10 years of experience with product configuration management
- Able to work independently and with large cross-functional teams with little formal guidance
- Capable of handling multiple projects simultaneously with the ability to set priorities
- Takes the initiative to investigate and resolve complex setup and systems logic issues
- System Experience in SAP and Agile (PLM Systems)
- Project management skills, including the ability to establish project plans, track open issues, communicate project updates, and manage project deadlines
- Technical skills to adept handle a multi-system landscape
- Ability to assess and initiate cross-functional efforts to build and support a complex system landscape.
- Skillful at taking the initiative to investigate and resolve complex setup and systems logic issues
- Able to thrive in a high-pressure and sometimes ambiguous environment
- Outstanding ability to collaborate and build strong partnerships
- Proven analytical and problem-solving skills; must be able to analyze large data sets and systems logic to identify root causes and recommend solutions
- Excellent self-starter who possesses extraordinary time management skills and has great attention to detail
- Commitment to identifying and communicating innovative ideas to improve processes and performance
- Ability to stay current with the latest processes, procedures, and technology
- Database and/or scripting experience and proficient Excel and/or Numbers skills
- Project Manage Geo Expansions, NPI, New Channel offerings and schedules
- Translate business requirements into technical system solutions and offering
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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