IBM OTC Delivery Manager 

Philippines, Quezon City 

345931641

1. Participate in the creation and development of Order to Cash tower specific:
   1. value proposition
   2. business cases
   3. industry specific offerings
   4. strategic direction and initiatives
   5. design business outcome models
   6. contracting structures
   7. identify new opportunities and business lines
2. Support sales team in creating compelling business case for prospect clients to offshore business
3. Manage multiple client engagements / contracts across the life cycle of the deal (Knowledge Transfer, Operations support for establishing processes, metrics identifications and reporting etc.)
4. Design OTC Solutions for prospective clients and Benchmarking their processes
5. Lead and manage “Solutions for impact”- lead due diligence workshops to identify and plug gaps in proposed solutions
6. Work closely with Process Delivery leaders in identifying improvement opportunities
7. Lead efforts on continuous process improvements and carry out process maturity assessments
8. Manage relationships with customers at the management levels
9. Drive customer satisfaction and quality by the use of improvements to business processes / procedures
10. Responsible for handling information enquiries about process from customers / IBM personnel and business partners

Required Technical and Professional Expertise

• Relevant experience in end to end OTC process; has in-depth process knowledge in managing New Customer Setups (Master Data Management), Order Management, Billing, Cash application, Collections and Dispute Management processes
• Has knowledge in process design for an OTC platform
• Has knowledge in AI, Machine Learning and Cognitive Solutions for OTC
• Demonstrate systems thinking
• Ability to communicate for impact
• Know how to influence different stakeholders
• Ability to interact and manage multiplecustomers and cross functional teams
• Manifest strategic thinking (Larger picture)
• Analytical and good numerical ability – data driven
• Must be amenable to work onsite (UP Ayala Technohub/Eastwood City)
• Willing to work on a shifting schedule

Preferred Technical and Professional Expertise
Preferably at least 10 years of experience in Order to Cash
Experience in designing and implementing CI or transformation projects in OTC
Adept in systems (SAP, Getpaid/ARCollect)