Boston Scientific & E Subject Matter Expert 

Poland, Masovian Voivodeship, Warsaw 

345420174

T&E Subject Matter Expert

workplace: Warsaw, Poland

Description of the Role:

In this role you will be responsible for T&E EMEA process, reporting to the PTP EMEA Manager and working closely with the Global and Regional T&E operations team.

This role is responsible for T&E by executing accounting related matters, processing of expense reports, handling Credit Card and Compliance related matters. The T&E SME will deliver excellent technical and non-technical support for T&E related processes and system solutions.

The activities will require working together and building business relationships with a variety of customers, stakeholders and relevant support functions.

Key Responsibilities:

• Monitor of T&E Expense Report audit exceptions– review and research as needed to determine the appropriate course of action required
• Communicate directly with employees in regard to T&E policy, exceptions and other related notifications, ad hoc reporting
• Support transition and is responsible for knowledge transfer and knowledge retention within T&E scope, UAT’s
• Provide timely assistance and customer-oriented support for incoming queries and issues related to T&E processes and systems
• Partner with and supports requestors, stakeholders and suppliers to solve more complex issues related to the T&E process
• Participate and assists in driving the knowledge management process including the development of user manuals, knowledge bases, FAQs
• Support the measurement and delivery of service levels and T&E KPIs
• Support continuous improvement of services in quality and effectiveness in close collaboration with stakeholders, ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
• Support to prepare and report on T&E Service Delivery metrics, transparency report
• Communicate directly with employees in regard to T&E exceptions and other related notifications, deliver training sessions to team members, communicate new information and changes identified related to T&E process to all team members
• Manage the maintenance and change of user profiles in T&E tools
• Handle Credit Card related matters: applications, inquiries, dunning process on overdue balances on Credit Cards
• Process travel requests, advance payment requests and expense reports in line with Expense Manuals and flags any incompliance in a timely manner
• Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense report

• Controls: Ensures all activities are completed in compliance with BSC policies and procedures, ensure all desktop procedures are up to date.

• : Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
• Audit: Contact point for external and internal audits to be performed on the accounting of the GBS served countries

The successful candidate will demonstrate the following competencies:

• Customer service orientation
• Effective negotiation skills
• Strong interpersonal skills
• Strong written and verbal communication skills
• Comfortable with frequent change and ambiguity in a matrix organization
• Analytical decision making; problem solver
• Proactive, detail oriented, professional attitude, reliable
• Ability to deliver against targets and objectives

Requirements:

• Excellent English communication skills, both verbal and written, is required
• Experience within a Shared Service Centre (Finance-related) environment
• Experience with PTP processes
• Bachelor’s degree in accounting, finance, accounting information system, information technology or related field is required
• Prior experience in a T&E processes and system solutions, Concur and/or Citi Manager tools preferred

• Experience in SAP environment preferred
• Demonstrated ability to work effectively in a multi-national, matrix organization
  

We offer:

• International work environment in a fast-growing company
• Competitive compensation
• Valuable Package of benefits (healthcare package, sport card, lunch card, Employee Stock Purchase Plan, Employee Assistance Plan etc.)
• Attractive employment conditions
• Modern office
• Hybrid work mode