Flex Regional Customer QE 

United States, Oregon 

34489170

Reporting to the

What a typical day looks like:

• Oversee and standardize warranty processes across manufacturing sites and regions, ensuring consistency and compliance with corporate policies.
• Review and process warranty claims in accordance with company policies and customer agreements.
• Analyze global warranty data to identify trends, systemic issues, and opportunities for product or process improvements.
• Collaborate with engineering and quality teams to investigate complex or high-impact warranty cases and ensure proper root cause analysis and corrective actions (CAPA).
• Lead cross-functional warranty review meetings to present findings, KPIs, and recommendations.
• Develop and maintain warranty metrics dashboards, including cost of warranty, return rates, and field failure rates.
• Work closely with customer service and field support teams to resolve escalated warranty claims and maintain positive customer relationships.
• Interface with suppliers regarding warranty issues related to externally sourced components and drive supplier corrective action when needed.
• Provide warranty risk assessments and feedback during new product development and design reviews.
• Manage documentation and compliance with applicable standards and regulations (e.g., ISO 9001, UL, CE, RoHS).
• Benchmark industry best practices and implement improvements to optimize the corporate warranty process.

The experience we’re looking to add to our team,

• Bachelor's degree in electrical engineering, Mechanical Engineering, Electronics Engineering, or a related technical discipline.
• 7 + years of experience in warranty, quality, or reliability engineering, with at least 2 years in a corporate or cross-site role.
• Deep understanding of electrical components, systems, and manufacturing processes.
• Proficient in data analysis and visualization tools (e.g., Excel, Power BI, Minitab, or similar).
• Experienced in root cause analysis methodologies (8D, FMEA, 5 Whys, Fishbone).
• Strong project management, communication, and cross-functional leadership skills.
• Ability to travel 50% to manufacturing sites and customer locations

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Pay Range (Applicable to US Remote). Due to this role being remote, the actual pay range will vary depending on the geographical location of the candidate $79,900.00 USD - $109,900.00 USD Annual