MSD Spclst Service Management 

Japan 

343451905

Job Description

Specialty IT Site Support (manufacturing) - Site Lead- Menuma (Saitama, Japan)

This role is an exciting opportunity for an IT professional to serve as a service delivery lead, technical liaison, and integrator. You will be responsible for a variety of service management, analytical, and technical assignments. If you are passionate about IT service delivery, technical leadership, and project management, this role is for you.

Responsibilities

• Designing, delivering, managing, and improving all discrete activities, processes and vendors’ services that support the delivery of IT services to business.
• Ensuring alignment with the organization’s quality and compliance requirements to ensure the infrastructure systems remain Audit Ready (EHS, Financial & GxP).
• Diagnosing problems and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products.
• Implementing and executing activities in line with company technical and quality standards and procedures with focus on continuous improvement of customer satisfaction.
• Managing IT asset at the site and the departmental budget.
• Acting as a liaison between other technical staff, management, users, and vendors regarding service requests, utilization, standards, security, and other specialty technical matters.
• Implementing new technologies and procedures, delivering integration and configuration work and responding to complex problems.
• Managing suppliers to meet key performance indicators and agreed targets.
• Managing the operational relationships between suppliers and ensuring potential disputes or conflicts are raised and resolved.
• Representing the Global End User Services organization at the sites.
• Effectively coaching, counseling, and building teams on an as-needed basis.

Qualifications

• University degree in Computer Science, Information Systems, Engineering, or equivalent fields is desired or equivalent experience.
• 5+ years of working experience in supporting IT infrastructure services or IT operation, including 3+ years hands-on experience in supporting and trouble-shooting production and supply chain systems.
• Good understanding of end user computing systems including MS Windows, MS Office suite as well as core computing infrastructure such as Network hardware (layer 2/ Layer 3/ routers), network protocols, cabling solutions, network design principles, voice systems, server hardware, backup systems, and wireless infrastructure. CCNA or equivalent knowledge
• Understanding of project management principles.
• Proficiency in ITIL or similar IT service management framework.
• Experience operating in matrix environment.
• Experience with CAPEX / OPEX planning and budget monitoring.

• Proven ability to build and maintain networking and partnerships.
• Demonstrated influence in a team setting.
• Demonstrated emotional intelligence in a professional environment.
• Track record of execution excellence.
• Ability to act as a change catalyst.
• Strong sense of ownership and accountability.

Current Contingent Workers apply

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