The Principal Technical Program Manager Role encompasses a broad scope including:
- Create roadmaps, specifications, and reports to implement a centralized identity management solution for network connected devices
- Create clear use case scenarios, stakeholder documentation and policy validation for the multi-factor authentication (MFA) enforcement and secret storage
- Research each problem space to craft clear requirements delivering on the business expectations as well as continually improve our solutions allowing engineers to easily build, execute and test
- Execute comprehensive plans by working across groups to prioritize deliverables, manage risks, react quickly to challenges, report regular status, evaluate deliverable completion, define quality success criteria, and iterate on solution development
- Apply data driven insights and ability to develop KPIs to measure program effectiveness, and communicate to decision makers in regular forums
- Communicating goals, status and procedures to your stakeholders so that any new change is understood and acted upon
- Work with your teammates to execute on time with high-quality while fostering a collaborative and inclusive environment
- Identify product and process gaps, and then iteratively drive improvements as well as ensuring adoption of improved support experiences
- Create process design and documentation
- Manage ADO (Azure DevOps) process adherence
- and to have fun and enjoy the work and time spent with colleagues!
Success in this role requires the ability to think creatively, be organized, work well with others, have a documentation first mentality, approach work with an open mind to continuous improvement and adaptation to changing business needs.