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IBM Process Analyst - Claims 
India, Uttar Pradesh, Noida 
342294606

11.09.2024
Your Role and Responsibilities
  • Processing of Life and Annuity Insurance claims processing
  • Handling claims investigation, processing and payments. Determines actions to be taken on claim (e.g. pay, decline, request for additional documents)
  • Claims document validation, calculating benefit amount and releasing same to beneficiary
  • Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
  • Meet productivity and quality targets on a daily, weekly, and monthly basis
  • Render overtime whenever requested by the Supervisor including rest day
  • Use expertise to evaluate the work of others and assist in process calibration
  • Facilitate team huddles and teach-back sessions as scheduled
  • Complete certification on identified process and developmental training
  • Participate in functional and company-wide activities.
  • Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
  • Experience Required- 2-3 years


Required Technical and Professional Expertise

  • Life/Annuities product experience in policy admin
  • Good English Communication (Both written & verbal)
  • Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
  • Displays energy and enthusiasm in approaching the job
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
  • Ready to work on stretched working hours
  • Ability to independently work well with internal and external customers
  • Customer service focus
  • Basic Computer knowledge along with typing speed of35words/minute
  • Insurance knowledge
  • Ability to multi-task and can easily learn and adapt with changes in a fast-paced environment


Preferred Technical and Professional Expertise

  • Graduation in any stream except B.Tech and Technical Graduation & Law