Job Responsibility:
- Streamlining data flow to build different cap plans
- Design and build robust processes for long-term and short-term cap plans
- Build innovative strategies for optimal agent hiring and maximizing the ROI of the operational budget
Qualification/Required Skill Set:
The successful candidate should be both a self-starter and quick learner, have critical logical thinking capability, be able to work with minimal guidance and will have
- University degree in Statistics, Economics, Computer Science or related discipline with 3-5 years of relevant experience in Analytics
- Good Problem solving, Structured Thinking, Root Cause Identification skills along with ability to work in unstructured area
- Knowledge of building robust forecasting process using Time series Models
- Relevant experience in transforming data sets and performing quantitative analysis using Python and PySpark
- Good Communication, presentation and Storyboarding skill
Good to have Skill :
- Relevant Experience in Operational Analytics or Financial Services domain
- Knowledge of building Deep learning based Time Series Model
- Having Experience of using NICE and PAW Tool
Decision Management
Time Type:
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