Zoominfo Manager Customer Success 

United States, Massachusetts, Waltham 

34201967

Responsibilities:

• Owns the complete customer success experience for the Enterprise team (1,000+ employee companies), strives to exceed desired service levels, and acts as an escalation point for customer issues when necessary.
• Manage customer facing teams that strategize with and guide our customers
• Introduces innovative concepts to the organization to improve the customer experience.
• Measures, achieves, and communicates agreed upon key performance indicators. Understands and addresses customer experience outliers in real-time.
• Provides feedback to Sales and Product teams regarding potential business opportunities and product innovations, based on insights gained through service interactions with customers.

Required Skills & Experience:

• 3+ years experience managing Customer Success teams for a technology company
• Experience with Salesforce Service Cloud.
• Technical proficiency across the technologies ZoomInfo integrates with (SFDC, Marketo, HubSpot, Eloqua, Outreach, SalesLoft, Dynamics, and others).
• Proven track record of building teams and designing processes to improve customer experience with a SaaS solution.
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment.
• Strong communication, presentation, and relationship management skills.
• Proven leadership skills, with a focus on partnering with both leaders across the organization and direct reports.

The US base salary range for this position is $110,000.00 - 140,000.00 + variable compensation + equity + benefits.