Red hat Senior Manager Center Excellence - Partner Engagement Experience 

United States, North Carolina, Raleigh 

341935596

What you will do:

• Process Improvement and Operational Excellence:

• Lead cross functional teams focused on enhancing business processes through effective measurement, accountability, and analysis that will support the Programs and Incentives and the geo execution groups on the Partner Engagement Experience Teams.

• Facilitate discussions around process alternatives to identify and implement best practices.

• Select, develop, and evaluate personnel to ensure the efficient operation of the function.

• Foster a collaborative and high-performance culture within the team that will need to plan and execute within a matrixed organization

• Operational Support Management:

• Plan, manage, and prioritize the activities of the team responsible for operational support within the organization.

• Collaborate with cross-functional teams to ensure alignment on process improvement and operational objectives.

• Ensure on time delivery against priorities to internal stakeholders

• Expertise Identification and Development:

• Identify and engage subject matter experts to support multi-functional process improvement efforts.

• Develop and oversee strategies for data capture, analysis, and compliance with operational procedures.

• Strategic Advisory Role:

• Provide strategic direction to PEX on initiative prioritization and resource allocation.

• Ensure alignment of policies and procedures with the PEX vision and objectives.

What you will bring:

• Bachelor's degree in Business Administration, Operations Management, or a related field; Master’s degree preferred.

• 10+ years of experience in business process management or operational excellence roles, with at least 2 years in a leadership position.

• Proven track record of driving process improvements and operational efficiencies in a dynamic environment.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Experience with people management, and strong team leadership skills across a matrixed organization

• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

• Proficiency in project management tools and methodologies; experience with process improvement frameworks (e.g., Lean, Six Sigma) is a plus.

• Experience with Sales Cloud, CRMs/PRMs and data analysis.

The salary range for this position is $131,810.00 - $217,490.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave