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IBM Customer Success Manager - Cloud 
India, Karnataka, Bengaluru 
34166927

24.06.2024

Your Role and Responsibilities
  • Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.
  • Deliver value associated with customer investment in Apptio’s Cloudability Products.
  • Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
  • Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.
  • Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
  • If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.


Required Technical and Professional Expertise

  • Overall, 5 – 7 years of industry experience.
  • Good knowledge of Cloud (AWS Practioner Level).
  • Team player with solid communication and presentation skills.
  • Assist in gathering functional and business requirements from the client and translating them into a functional hosted solution design that met customer needs, provided maximum solution value, and was within the scope of Apptio products/services.
  • Configure, test, and document Apptio dashboards and underlying data models to meet functional specifications.
  • Work closely with other analysts and consultants in the organization to leverage skill sets and meet deliverable deadlines.
  • Provide customers with end-user training as needed.
  • Collaborate with other departments to ensure customer satisfaction and resolve issues promptly.
  • Work with the product management and development organization to channel client feedback into future releases of the Apptio product suite.
  • Work with content management to consolidate customer commonalities into best practices and product templates.


Preferred Technical and Professional Expertise

  • Self starter able to come up to speed on complex, difficult concepts with minimal assistance.
  • Ability to breakdown complex information into simple solution requirements.
  • Strong to expert skills in data analysis.
  • Knowledge of enterprise IT organizational, business, and technical environments.
  • Strong English written/ oral skills.
  • General understanding of basic financial concepts such as general ledger, budget, forecast and cost.
  • General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications.
  • Experience with Apptio tool and certification.
  • Skilled at working with large data sets, quickly detecting and resolving data-related issues.