KLA Customer Support Engineer - Semiconductor Equipment Boise ID 

United States, Idaho, Boise 

341611573

Semiconductor Industry experience highly preferred. In this position you will be a Hands-on Customer Service Engineer assigned to our client. A strong knowledge and understanding of Optical Systems, Electrical Circuitry, Electromechanical, and Pneumatic Systems is required. This is not an Information Technology or Software position.

• Primarily responsible for maintenance, troubleshooting, and diagnosing with quality on-site repairs of KLA’s complex capital equipment at customer sites.
• Drive system level corrective actions and repairs based on technical knowledge, education, and training to isolate issues, minimizing equipment downtime, interruptions, and malfunctions.
• Successfully complete ongoing technical training on KLA products, acquiring detailed knowledge of semiconductor capital equipment, application of diagnostic techniques, and practical field troubleshooting.
• Prepare field service reports on customer support activities and provide documentation to other supporting functions on re-occurring issues.
• Assist and prepare quotes for customer equipment repairs based on parts needed, reason for equipment failure, time, and costs associated with repairs.
• Represent KLA as a subject matter expert to the customer including accountability for customer satisfaction.
• Assure operational quality of system equipment and coordinate activities with customer to minimize equipment downtime.
• Aid Installation and Upgrade Engineers in resolving problems regarding equipment startup and relocation.
• Provide mentorship, coaching, cross training, and technical assistance to junior engineers.
• Contribute to capturing, re-use, collaboration, and improvement of knowledge using available systems.

Minimum Qualifications

• Master's Level Degree with work experience of 2 years
• Bachelor's Level Degree with work experience of 3 years