JPMorgan Chief Administrative Office - Listening & Insights Lead 

United States, Texas, Plano 

34120754

As a Listening & Insights Lead in the Chief Administrative Office (CAO), you will develop and drive the strategy for collecting and analyzing employee feedback on key products that touch the employee experience, including: workplace services, purchase & pay, and travel & expense. You will partner closely with the Employee Experience organization to define a robust listening approach tailored to the needs of our CAO products while also aligned to new & developing firmwide guidelines. You will work closely with our CAO product managers, providing them with the data, insights, & recommendations to implement improvements that will have the greatest impact on the employee experience.

The Listening & Insights team is part of the CAO Product & Portfolio Management Group which leads critical initiatives across the CAO. The group’s remit includes driving the CAO’s product transformation and providing centralized support to the CAO products on change, communications, project & product management practices, listening, and insights. The group also oversees the organization’s $40MM+ change the bank investment budget and integration of firmwide acquisitions into CAO processes. You will be part of this powerhouse organization supporting and interacting with every part of the CAO.

Job responsibilities:

• Design and implement strategy to gather employee feedback on CAO products through both active methods (e.g., surveys) and passive data sources (e.g., sensor data).
• Utilize analytical tools and methods to identify trends / patterns and test hypotheses about what impacts the employee experience for CAO product.
• Work with Employee Experience leaders to align the CAO listening strategy to firmwide guidelines, leverage firmwide listening platforms (e.g., Qualtrics) and analytical tools to their full potential, and coordinate with listening programs across the corporate functions to optimize employee touchpoints.
• Partner with CAO product managers to become a trusted advisor providing data-driven guidance and recommendations that is actively utilized to prioritize and shape product roadmaps.
• Develop clear and impactful presentations, briefs, and reports for different audiences across the organization with the appropriate level detail and insights.
• Build and coach a team of analytics and operations leaders to scale the operating model to all 20+ CAO products.

Required qualifications, capabilities, and skills:

• 12+ years of relevant industry experience, through a combination of Project Management and /or Data Analytics roles.
• Proven track record designing and implementing a large-scale feedback program to capture user voice & sentiments. Experience in Qualtrics or other surveying platforms.
• Experience extracting / aggregating data and performing employee data analysis and storytelling, leveraging Alteryx, Tableau, or other analytics software.
• Very strong organizational skills, including planning, time management, coordinating resources and meeting deadlines.
• Excellent communication, influencing and negotiation skills with the ability to establish and communicate the strategic vision and complex ideas to all levels of the organization.
• Professionalism, sensitivity, discretion, and sound decision-making skills, with the ability to interact at senior executive level.