SAP Global Cloud Business Area Operations Partner Expert 

China, Shanghai 

340899311

Key Responsibilities:

1. Strategic Planning & Execution:

· Support annual and quarterly business planning and sales target alignment with corporate objectives.

· Partner with Sales Leadership to define, monitor, and refine strategies, sales models, and operational initiatives that drive efficiency and performance.

· Lead and manage operational initiatives that enable business growth and enhance sales effectiveness across regions and segments.

2. Insights, Performance & Coverage:

· Provide actionable insights through analysis of business area performance, identifying trends, anomalies, and best practices.

· Develop and maintain dashboards, reports, and KPIs to enable fact-based decision-making.

· Support forecasting, pipeline management, and deal execution processes to improve visibility into key sales metrics.

· Enable rhythm-of-business cadences, including board and management reviews, ensuring timely and accurate data delivery.

3. Reviews, Narratives & Stakeholder Enablement:

· Partner with business area leads to prepare executive reviews, board presentations, and regional updates.

· Support the creation of narratives that contextualize performance metrics and highlight opportunities for growth.

· Facilitate engagement and enablement through sharing best practices, tools, and lessons learned across global and regional teams.

4. Taxonomy, Route-to-Market & Benchmarking:

· Evaluate sub-segment performance and route-to-market effectiveness, leveraging analytics to identify market penetration opportunities and competitive differentiation.

· Partner with marketing and sales teams to optimize channel strategies, improve coverage, and scale programs efficiently.

5. Programs, Projects & Initiatives Management:

· Plan, oversee, and execute strategic projects, programs, and initiatives across the business area, ensuring alignment with global objectives.

· Coordinate vendor tasks and deliverables when applicable, ensuring quality, timelines, and value creation.

· Drive adoption of initiatives and ensure alignment across cross-functional and regional teams.

6. Process Excellence & Operational Standardization:

· Conceptualize and implement operational processes, ensuring feasibility and scalability across the global cloud business area.

· Drive process simplification, automation, and adoption of standardized tools to enhance productivity, compliance, and real-time insights.

· Establish best practices for demand management, revenue programs, and sales coverage.

7. Stakeholder & Change Management:

· Act as a trusted advisor to global sales and functional leaders, enabling them to leverage operational insights for strategic decisions.

· Serve as the liaison between sales teams and operational functions, ensuring alignment across regions and business units.

· Support change management initiatives by driving adoption of new tools, processes, and methodologies.

Skills & Experience Required:

· Bachelor’s or Master’s degree in Business, Finance, Operations, or related field.

· 12+ years in sales operations, revenue operations, or business transformation within a global software or cloud environment.

· Strong analytical skills, including proficiency in data visualization, reporting tools, and performance metrics.

· Experience in strategic planning, process optimization, and leading operational initiatives.

· Excellent communication and stakeholder management skills, with demonstrated ability to influence senior leadership.

· Experience with CRM systems, sales automation tools, and ERP platforms.

· Ability to operate in a fast-paced, matrixed global organization with a balance of strategic thinking and hands-on execution.

· Familiarity with sales methodologies, forecasting, and revenue optimization strategies.

Success Metrics:

· Improved business area sales outcomes and operational efficiency.

· Increased accuracy of sales forecasting and performance tracking.

· Adoption and consistent execution of standardized processes and tools.

· Enhanced cross-functional collaboration between sales, finance, and operations teams.

· Effective execution of strategic initiatives contributing to revenue growth and customer value.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

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