Uber Claims Team Lead 

United States, West Virginia 

340486003

You will collaborate closely with our Claims Leadership team based in Phoenix, Arizona. This hybrid role requires 50% onsite attendance at our Phoenix office, allowing for both in-person engagement and the flexibility of remote work.The role offers two shift options: 4-10 hour shifts from Thursday to Sunday or Friday to Monday.

• Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation.
• Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership.
• Align the team with organizational goals, ensuring strategic initiatives are executed effectively.
• Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth.
• Identify opportunities for team development and leverage individual strengths to build a high-performing team.
• Partner with cross-functional teams to influence key metrics and continuously improve claims processes.
• Serve as a technical functional expert for direct reports and responsible for real time support.

• FOR INTERNALS:
• Informal leadership experience or expertise.
• Proven expertise as a subject matter expert and peer mentor
• FOR EXTERNALS:
• 2+ years of leadership experience in a formal or team lead capacity.
• 2+ years of experience in auto claims adjusting
• Experience in performance management and coaching for development.
• Experience managing team performance, including terminations & driving results

• Bachelor’s Degree or equivalent experience.
• 6+ months of experience on the First Notice of Loss (FNOL) team at Uber
• 1 year of experience handling sensitive or safety-related user issues within Uber.
• Strong understanding of claims policies and procedures, with the ability to apply them effectively.
• Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs.
• Proficient in managing multiple tasks across various technology platforms.

• Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills.

• Experience or familiarity with project management

For Phoenix, AZ-based roles: The base salary range for this role is USD$75,500 per year - USD$84,250 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .