RESPONSIBILITIES
- Responsible for execution of the end-to-end deal operational process / quote-to-cash process for SAP select deal motions based on complexity and threholds including RISE
- Process customer requests for selling deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms)
- Partner with Industry AEs, Premium Suppliers, Cloud Architects (CAA’s), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure
- Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records
- Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment
- Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals and ensure final business and contract terms
REQUIREMENTS
- Bachelor’s degree (preferred)
- 1-3 years of experience working in a Sales Operations or Deal Support capacity
- Experience with sales and deal processes involving RISE, Private Cloud and other complex Cloud deal motions is a plus
- Background in sales processes, quote-to-cash process & deal execution
- Able to work in a fast-paced environment, ability to multitask, prioritize and problem solve
- detailed-oriented, organized, and great communication skills (both oral and written)
- Working experience within a cross country working environment (preferred)
- Experience with MS Office (Excel, Word, PowerPoint, and Outlook)
- Experience with Sales Tools DocuSign, CPQ/CRM and experience with SAP systems is a plus
- Flexibility to work virtually or in local office (as needed and available)
- Flexibility to work varied business hours to ensure full Field Business Support coverage, especially at quarter and year-end
- English language skills mandatory, German or other language skills are a plus
Job Segment:Sales Operations, Operations Manager, Cloud, ERP, CRM, Sales, Operations, Technology