Td Bank Fraud Agent 

Canada, Ontario, Ottawa 

339399114

Ottawa, Ontario, CanadaFinancial Crimes & Fraud Mgmt

$47,200 - $66,600 CAD

Job Description:

• Process/ investigate/ adjudicate/detect assigned claim fraud files and conduct effective analysis and/or investigation of fraudclaims/disputesto minimize financial loss to the Bank

• Complete appropriate analysis/ re-presentment/ judgment adhering to respective rules and regulations within appropriate timelines as required

• Utilize a variety of analytical techniques and systems to analyze trends and make informed decisions concerning claims

• Allocate losses and evaluate potentially unusual and/or questionable account activity to deem fraudulent or not by utilizing a variety of analytical techniques and different systems

• Provide in-depth analysis/detection of claims/ fraud patterns that are a result of account take overs, identity theft or customers who are being impersonated. These can be transactions that were done online, or in branch

• Prioritize and manage own workload to meet SLA requirements for service and productivity

• Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions

• Requires working knowledge and skills in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk

• Gathers and analyzes data to identify and solve problems, escalated as appropriate

EXPERIENCE & EDUCATION

• High School diploma

• Undergraduate degree preferred

• 1+ years relevant experience

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet