Nokia Customer Project Manager 

India 

338698412

•Manages the delivery of Nokia products and / or services per the defined scope of customer contract with small / medium business volume and low / medium complexity and risk probability.•Delivers the operational and project one BG / BUs scope to the customer.•Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.•Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).•Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities.•Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.•Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.•Ensures project contract management process is initiated and executed.•Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).•Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.•Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.•Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.•Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.•Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.•Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.•Conducts thorough risk management for all project risks and opportunities.•Seeks to define new opportunities to expand and renew contracts with the customer.•Leads the project team and may perform some line manager responsibilities.•Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programs as collections of projects managed together for business benefits which may contain an ongoing operations business)

Key requirements for profile:

• 12+ years of Telecom Industry experience, with minimum 8-10 years of experience in managing and executing large scale telecom deployment projects
• Understanding and working experience of Telecom transport technologies, specially Fixed Access transport, i.e. MSAN, DSLAM, GPAN, OLT, ONT etc., Basic knowledge of relevant IP and Optics areas shall be appreciated.
• Experience of Project financial management.
• Strong soft-skills on stakeholder/ relationship management and senior management/ executive level communication.

Minimum Educational qualifications:

• 4-year Bachelor’s degree in Engineering or Sciences, or equivalent - preferably BTech/ BE in Electronics.
• Additional qualifications of MBA from reputed institutes and PMP Certification shall be preferred.

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindsetManagement experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark