Akamai Senior Service Line Manager - 

India 

338661915

The Advanced Technology Group is focused on delivering the best customer experience while they achieve their outcomes. You will be part of a group that understands security value, implementation and strategy.

Partner with the best

As a Sr. Manager in Support Delivery, you'll lead API Security TAMs overseeing strategic accounts, ensuring customer success and growth. Collaborating internally, you'll emphasize quality management and foster innovation for continuous operational enhancement. Your focus will be on driving accountability and executing key strategies for customer satisfaction and growth.

As a Manager Senior Service Line, you will be responsible for:

• Managing your team to create API security operationalization plans, enhancing customer experience, product adoption, and health scores.
• Assisting your team with key escalations and the production of best-practice blueprints for the portfolio of customers
• Measuring effectiveness of TAMs, ensuring the team delivers on Key Operational metrics, including Operationalization Metrics & Adoption
• Creating cadence for review within the team to drive premier programmatic Customer Success practices
• Increasing the lifetime value of Customers through focused advocacy and reference-ability
• Ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

Do what you love

To be successful in this role you will:

• Have 8 years of relevant experience and a Bachelor's degree Computer Science, MIS, Engineering or its equivalent
• Understand internet technologies and/or cloud architecture
• Understand Cybersecurity, APIs and challenges with Security Products
• Have experience of leading a cross functional team to successfully deliver projects and revenue targets
• Show familiarity with supporting and managing large, global customers & creating service and support strategies
• Be able to show an understanding of working with financial forecasting and operational metrics

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.