Capital One Dealer Success Manager Coach 

United States, Texas, Plano 

337693617

Plano 1 (31061), United States of America, Plano, Texas Dealer Success Manager Coach

Responsibilities:

• Build strategies that drive product adoption and retention on Navigator Platform

• Deliver those strategies to market through the Dealer Success Manager team by coaching the team or building tools that support delivery

• Engage directly with our dealer customer and associates to identify best practices and opportunities in our go-to-market strategy

• Partner with product teams to understand products under development and problem solve how those products will be support in-market

• Partner with the Auto Financing sales team to clarify responsibilities and ensure our go-to-market strategy is cohesive for dealers

• Measure the performance of DSMs and the impact of changes in our go-to-market strategy

• Responsible for coordinating activities and partnering with the DSM Management team to obtain maximum efficiencies in production.

• Must possess a well-developed capacity to analyze and organize a team of product sales associates, including time management, account management, problem solving, customer interaction skills, industry knowledge and continuing education.

• Must be able to work independently and in collaboration with others on assigned tasks and projects while meeting deadlines.

• Must be able to independently identify issues and proactively provide solutions

• Provides oversight on policy and procedure adherence and ensures compliant actions.

• Work in the creation and delivery of training materials

• Effectively communicate across the organization including Senior Leadership

• Develop internal and external communications to highlight new products, and features.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• 5 years of sales experience within the auto finance industry, or 5 years experience with FinTech sales or 5 years in training or process management

Preferred Qualifications:

• Bachelor's degree
• 5+ years experience in people management within the auto finance or similar industry
• 3+ years experience analyzing performance metrics
• Proficient in Google Suite/MS Excel and PowerPoint

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.