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IBM Customer Success Manager - Architect
India, Maharashtra, Mumbai
337624575

18.12.2024

Your Role and Responsibilities
To help ensure this win-win outcome, a ‘day-in-the life’ of this opportunity will include, but not be limited to:

Actively working as the customer’s trusted advisor through all phases of onboarding, deploying, and renewal, including executive briefings and health status checks.
Leading and facilitating use-case exploration and business framing workshops, and creating client value realization models including ROI and business value assessments.
Understanding clients’ main challenges, and becoming a trusted guide for their modernization and adoption of licensed software.
Identifying and cultivating relationships with C-Suite stakeholders to act based on business requirements and value provided by IBM’s solutions.

Required Technical and Professional Expertise

High levels of energy, resilience, initiative, and commitment to lead yourself and others through ambiguity to consistently deliver client value.
Experience building and communicating ROIs, client value assessments, and executive business reviews based on enterprise software implementation and delivery.
1st class networking skills, with a provable record of c-suite influencing throughout the closure, and post-closure adoption of complex technology /software sales cycles. (c. $multi-million deals).
Demonstrable success of communication and relationship development at all levels – from engineers to CIOs – with excellence and comfort in navigating healthy debates that lead to healthy decisions.
Expertise in navigating data, people, and processes to find answers and present solutions that compel further client investment, and expanded adoption of provided solutions.

Preferred Technical and Professional Expertise