SAP Senior User Assistance Developer 

India, Karnataka, Bengaluru 

337608195

The Role

· Create high-quality user assistance (UA) deliverables for a range of solutions within SAP Commerce Cloud.

· Participate in and drive innovative projects to improve UA deliverables, processes, and content.

· Work closely with product management and development to deliver content that is clear, concise, and accurate.

· Proactively acquire product knowledge and learn new skills emerging in user assistance and share your learnings with the team.

· Gather feedback on deliverables from customers and other stakeholders and continuously improve content.

· Be the advocate for user experience in your interactions with product management, development, and UX teams.

Education Qualification/Skills and Competencies

• 5 - 10 years of experience in information development or technical writing
• A university degree, preferably in Bachelor of Engineering
• First language proficiency in English with excellent communication, writing, and grammar skills
• Working knowledge of DITA content management system
• Experience working in Agile environment
• Knowledge of documenting APIs and integration content
• Experience working on multimedia content
• Willingness to quickly adapt to change and acquire knowledge
• Ability to work independently as well as in a diverse global team

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Job Segment:ERP, Cloud, User Experience, Senior Product Manager, Developer, Technology, Operations