Cisco Salesforce Program Manager/Scrum Master 

United States, Georgia, Atlanta 

3375217

About the Role:This role requires a deep understanding of business processes, excellent analytical skills, and expertise in Salesforce functionality to optimize the use of the platform in achieving organizational goals.

Responsibilities:

• Guide teams on use of Agile framework and uncover areas of improvement
• Coach teams on self-organizing to optimize execution velocity
• Identify and remove blockers or coach teams on how to self-remove them
• Identify potential sprint risks proactively
• Build an environment of trust where team members feel comfortable giving feedback
• Facilitate Agile ceremonies including daily stand-ups, sprint planning, scheduling, backlog grooming, solution reviews, and retrospectives
• Collaborate with stakeholders to manage expectations around delivery timelines and release schedules
• Create communication including release notes and newsletter to keep greater organization informed of changes within TE’s Salesforce ecosystem
• Drive the creation and maintenance of comprehensive documentation.
• Promote continuous improvement practices and implement process enhancements
• Track and report on team performance metrics
• Oversee testing and user acceptance testing (UAT) processes to ensure quality and reliability of deliverables

Qualifications:

• Proven experience as a Scrum Master in an Agile environment
• Strong knowledge of Agile methodologies and principles
• Excellent communication and facilitation skills
• Ability to drive documentation and maintain detailed records
• Experience with stakeholder management and expectation setting
• Scrum Master certification (CSM, PSM, or equivalent)
• Experience with Agile frameworks such as Scrum, Scrumban, and Kanban
• Prior experience with Salesforce.com, particularly Service and Sales Cloud
• Customer service-oriented with effective time management skills
• Experience with Agile project management tools (e.g., Jira, Trello, Confluence)
• Experience working with cross-functional teams in a matrixed organization

Nice to Have:

• Salesforce certifications: (Salesforce Administrator, Service Cloud Consultant, Sales Cloud Consultant, App Builder, Business Analyst, Strategy Designer)
• Experience with Anlytics tools(Tableau, PowerBI, Looker)
• Basic proficiency of Salesforce deployments using current DevOps tools
• Experience working for a SaaS-based organization