Provide overall supervision / leadership to the staff during his/ her shift operating window.
Manage Performance on metrics that drive team as well as site performance
Develop an environment of continuous focus on quantifiable productivity and quality.
Constantly review existing processes and look for opportunities to enhance efficiency
Identify business knowledge gaps and ensure everyone has ownership of deliverables.
Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability. Work towards improving department competency /performance ratings
Develop and lead a team that is responsive to dynamic organizational and operational changes.
Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
Skilled in MS office, with a strong orientation towards data analysis and management
Excellent communication skills
Ability to multitask
Manage team performance, leading by example and coaching on key behaviors to Motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards
Required Qualifications, Skills and Capabilities:
Have working Knowledge of Operations Management
Strong Interpersonal skills to be able to communicate internally & externally and at all levels
Strong Drive for Results
Strong Customer Focus
Excellent written & oral communication skills in English
Proven leadership and people management skills
Proven ability to build strong business relationships within the site and across the business
A proactive approach to problem solving, taking ownership of issues and having the determination to follow through & escalate issues as appropriate
Ability to use creative problem solving techniques to solve business issues
Candidate should be flexible with shift/work-off change as per business requirement