R&D Service Engineer
Job DescriptionIn this role, you will support other worldwide teams during installation, upgrade, and product issues.You will be part of the Tier 3 support team for a complex enterprise system in the medical devicesinterface and up to the end user.
Your role:
- Responsible for onboarding customer-specific configurations, Integrations, and business requirements for new and existing customers.
- Ensure successful ongoing operations with knowledge transfer to customers.
- N/R Lead client meetings to extract and document requirements.
- Utilise experience and knowledge of resolving complex problems.
- Learn, implement, and teach best practices for the implementation and configuration of company products.
- Develop software, tests, and tools to ease integration in the professional service field.
- Produce and review product documentation and training materials to ensure content accuracy and ability to support company products.
- Transfer customer-specific knowledge and documentation to the support team post successful customer onboarding.
You're the right fit if:
- Bachelor's degree in software engineering/computer science/other relevant
- At least 5 years of experience within a similar role – mandatory
- Work experience with VM, network, storage, Oracle (Infrastructure and SQL)- mandatory
- At least 3 years of experience with Windows-based systems- mandatory
- Scripting language Python/Perl- mandatory
- Knowledge of communication protocol TCP/IP
- Knowledge of storage systems- advantage
- Excellent verbal and written communication skills with English fluency
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