MSD Salesforce Senior Administrator 

Czechia 

33501463

Job Description

This role is an opportunity to demonstrate your skills and grow your experience across Service Cloud, Sales Cloud, AppExchange solutions, Experience Cloud, no code configuration/automations, integrations, and user experience. You’ll also be responsible for testing, increasing user adoption, promoting best practice, supporting end-user training, business analysis and driving efficiency using automation.

You have a record of success in improving processes and adoption using the Salesforce platform and have some experience facilitating and collaborating with teams across the organisation to gather and document their requirements.

What will you do?

• Enhancements and new rollouts
• ‘No-Code’ development – primarily building and maintaining flows, dynamic pages/UI, Salesforce.com Core features, profiles, permissions, reports, dashboards etc.
• Completing functional testing and coordinating user acceptance testing, gathering and implementing feedback.
• Participate in creation of training materials, as well contribute to training of end-users.
• Participate in requirements gathering for enhancements, creating user stories and documentation.
• Support & Maintenance
• Triage and resolve support tickets, user maintenance, profile assignment, data loads, creation and updates to reports & dashboards.
• Monitoring and investigating any errors, using your technical skills to dig into flow failures, giving feedback to the users or working with the development team to resolve.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• Use data to provide insights and visibility to the business and promote the importance of good data quality.

Qualifications, Skills & Experience Required

Essential

• Experience working with Sales Cloud & Service Cloud & No Code Configuration/Automation – in-depth knowledge and configuration of these cloud features, Salesforce Flows and other declarative features (page layouts, dynamic forms, reports etc.) always designing with scalability and best practice in mind
• End-user support & training - management and interpretation of incoming requests, ability to triage, handle and prioritize simultaneous requests, documenting requirements and creating training materials
• Communication & Requirements Gathering - Excellent communicator at all levels of an organization, ability to translate technical terms into non-technical language, can distinguish user requests from the underlying true needs using creativity and critical thinking. Creating requirements documents and user stories.
• Technical Documentation and Release Management – documenting solutions you have implemented, writing testing instructions etc. Experience deploying changes across environments using a deployment tool (Flosum, Gearset, Copado etc).
• Adoption & Process Improvement – identifying pain points in processes & making recommendations, understanding of user and customer experience
• Salesforce Admin Certified or more than 3 years’ experience and working towards certified status

Desirable

• CPQ experience (Salesforce or other)
• Salesforce Experience Cloud knowledge would be an advantage
• Experience of a complex Salesforce org, with a number of integrations and dependent platforms
• Exposure to advanced Sales Cloud & Service Cloud Features – Einstein, Forecasting etc.
• Additional Certifications – Platform App Builder/Sales Cloud Consultant
• Use of Jira and/or understanding of Agile/Scrum ways of working
• Experience working with Field Service Lightning
• Experience carrying out testing and coordinating user acceptance testing
• Understanding of basic triggers/Apex code principles
• Demonstrates continued personal/professional development
• Active in the Salesforce community
• Understanding of Salesforce Data Cloud would be an asset

What we offer:

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases)
• Pension and health insurance contributions
• Internal reward system plus referral programme
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes
• Up-to-date laptop and iPhone
• Parking in the garage, showers, refreshments, massage chairs, library, music corner
• Competitive salary, incentive pay, and many more

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

09/02/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.