Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Participates in module design with focus paid to the production of high quality, portable, maintainable and BMC standards compliant software; Provides design and requirement inputs to product architect in support of aforementioned goals
- A team member who is passionate about quality and demonstrate creativity and innovation in enhancing the product, with excellent problem solving, debugging, analytical and communication skills.
- Understand real world deployment and usage scenarios from customers and product managers and translate them to product features that drive value of the product. Work with other internal groups like QA and technical writers through the development cycle.
- Ability to quickly learn new languages and technologies as required for a successful project delivery.
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
- Critiques the initial problem analysis and ensures that all documentation necessary for problem resolution is available in a timely manner.
- Reviews and monitors the problem status data to ensure sufficient back up for the support team.
- Coaches junior support team members in handling difficult customer situations.