JPMorgan AVP - Oversight Operations 

Philippines, Quezon City 

333747818

An as Inter Affiliate Oversight Senior Associate within the Global Supplier Services team, you will be tasked with monitoring all assigned projects and to ensure they are in compliance to the firm’s policies and standards. You will support both inter affiliate and vendor outsourcing.

Job responsibilities:

• Collaborate with business stakeholders to ensure they understand the policy requirements and act as their subject matter expert to help them through the process
• Use tools provided to help the business contacts understand risk reports related to outsourcing
• Be proactive to ensure that timelines for onboarding of engagements are met using your subject matter expertise and strong negotiating and stakeholder management to help the business achieve their outsourcing goals
• Build an understanding of all outsourcing risks by partnering with outsourcing team members and control functions in the firm. Ensure the business is aware of their risk and help the business ensure they meet targets to remediate any issues identified to closure.
• Use the outsourcing program’s escalation process to work with the business and provide substantiation on metrics/reporting to support governance processes
• Become an expert in using the firm’s tools (Compass, Qlikview and Cognos) to develop and issue reports to the business. Maintain accurate documentation within the tool to meet the needs of our internal processes and procedures.
• Use your communication skills to work with internal clients at all levels in the firm to fully document their outsourcing business needs. Help to identify solutions to mitigate risks found, working with other subject matter experts in the firm.
• Provide training to the business for staff responsible for outsourcing, and for other key stakeholders remotely and face to face.
• Support the business proactively once their outsourcing is live, ensuring ongoing control steps are met.
• Build successful working relationships with multiple countries and businesses across the firm, as it relates to outsourcing.

Required qualifications, skills and capabilities:

• 13+ years of overall experience with at least 6+ years relevant work experience in Inter Affiliate Services (IAS), Finance, Sourcing, TPO, Risk, Oversight & Control, Vendor Management, or related roles
• Demonstrated written and verbal communications skills in addition to listening and negotiation skills
• Strong business analysis skills to enable efficient, accurate and objective decision making
• Ability to partner closely with related functions (Legal, Tax, Regional Governance, etc.) to ensure a coordinated and effective program
• Strong analytical skills
• Knowledge of risk management and control principles
• Knowledge of regional / local regulatory outsourcing requirements
• Demonstrated organizational, research/analytical skills and ability to execute and escalate
• Sound business judgment, particularly the ability to proactively identify and address issues early, performing root cause analysis to develop long term solutions

Preferred qualifications, skills and capabilities:

• Strong knowledge of IAS and/or TPO standards preferred
• Preferred experience with procurement tools such as COMPASS, Ariba, CWOC, NEIM, Concur, 4Site, FORCE, Bridger and Qlikview, Cognos