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Applied Materials Customer Support Technician IV T4 
United States, Oregon, Portland 
333432383

31.07.2024

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DescriptionHas developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

  • Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

  • Has a good understanding of how the team integrates with others to achieve objectives

Leadership

  • May provide informal guidance and support to more junior team members

Problem Solving

  • Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

  • Impacts the quality of own work and its contribution to the team

Interpersonal Skills

  • Uses communication skills to regularly exchange information
Qualifications


Education

  • Associate's Degree
  • 4 - 7 Years of Experience

Education:

Associate's Degree

7 - 10 Years

Full time

Assignee / Regular

$27.00 - $37.40

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