SAP SAP Services Delivery Executive f/m/d 

Czechia, Prague, Prague 

332651711

Your key tasks:

• Management of the project portfolio from SAP Services
• Act as a lateral teamlead for delivery partners
• Delivery management of selected number of most strategic projects/customers in Austria; representing services management in steering committees and at customer’s executive level
• Owning projects End-2-End and ensuring customer outcome
• Proactive coaching of project managers for his/her project portfolio
• Leading “virtual” teams closely aligned with respective management stakeholders
• Strong cooperation and collaboration with regional delivery teams and the head of project management to leverage methodologies, tools and proven assets
• Delivery related KPI management
• “De-escalation” manager in customer projects
• Strong involvement in strategic bids (deal qualification, deal shaping, delivery mix, model company)
• Run regular project review meetings for the most strategic customers/projects

Responsibilities:

• Management of the project portfolio in close collaboration with the Head of Services
• End-2-End ownership and accountability for selected number of strategic projects in Austria
• Delivery management: qualitative & quantitative incl. controlling, risk management and process excellence
• Manage on-/near and offshore delivery teams, “virtual” people management
• Establish a trusting relationship with most strategic customers in Austria thru a world-class delivery and solid stakeholder management at the executive-level
• Establish a working governance model with most relevant partners to expand SAP delivery capabilities in Austria at scale
• Forecast management (revenue and contribution)
• Customer satisfaction

Project portfolio tasks:

• Manages project-portfolio related KPIs
• Resolves escalations appropriately
• Ensures that goals and milestones are met and approved budgets are contained
• Is the operational link between the company's overall strategy and achieving business results
• Manages complex environments and project settings
• Realization of multiple high impact initiatives towards broad corporate goals
• Deepest project management experience
• Builds and maintains strategic partnerships with key decision makers internally and in partner and customer organization
• Represents SAP management externally
• Ensures understanding, trust and open cooperation in and between project teams through effective and appropriate communication
• Communicates messages relevant for project in a timely manner and with constructive feedback to project team & senior management team
• Builds and maintains strategic partnerships with key decision makers internally and in partner and customer organization
• Decides and recommends technical proceedings with and to Top Executives
• Provides future vision of technology and is on the leading edge of research and development
• Is the operational/functional link between the company's overall strategy and achieving business results
• Realization of multiple high impact initiatives towards broad corporate goals
• includes team lead or supervisory responsibilities
• Represents SAP regarding specific functional and cross-functional areas
• Ensures understanding, trust and open functional cooperation through effective and appropriate communication

General Experience/Skills:

• Native/fluent German and English is a must
• Minimum 5 years of delivery management experience is a must
• Experience with off-/nearshore delivery
• Deepest understanding of SAP Activate, Agile delivery as well as DevOps
• Proven track record in delivering successful Go-lives in both Cloud and OnPrem
• Strong communication silks
• University degree, preferably in engineering, information technologies or economics

The salary, exceeding the collective agreement, starts at a gross amount of €65.000 (excluding bonus) and varies according to individual qualifications and work experience.