Broadcom Technical Support Engineer III - Storage 

United States, Colorado 

331844450

VMware Cloud Foundation (VCF) Division Overview

When you join Broadcom as a Storage Senior Technical Support Engineer, you will learn and support our latest technology, provide mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. Storage TSE’s who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.

Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?

In the first few days after joining Broadcom, you will undergo a substantial skills development training program focused on learning our Storage product, tools & processes. After an 8-week onboarding program that includes technical, process and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues.

What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?

· Engaging with global customers via email, and/or virtual collaboration sessions.
· Troubleshooting with global customers and/or reproducing issues in a lab environment.
· Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
· Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations
· Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.
· Researching issues via our internal knowledge base.
· Creating and updating knowledge base articles.
· Creating training material and coaching/mentoring new team members.
· Maintaining a positive customer experience in every interaction.
· Driving global escalations toward resolution and generating Root Cause Analysis reports
· Dealing with customers in English within the allocated region (Primarily supporting APJ customers however can be transitioned to assist EMEA and NASA regions based on the business requirements).
· Completing various self-paced training programs designed to further enhance your skills.

Requirements:

• Proficient in SAN/NAS, storage protocols (iSCSI, NFS, Fibre Channel), enterprise storage (NetApp, EMC), and cloud storage (AWS S3, Azure Blob

• Skilled in data protection, disaster recovery, replication, and storage management tools

• Experienced with VMware vSphere, vCenter, Hyper-V; strong in VM provisioning, HA/DRS, and containerization (Docker, Kubernetes)

• Added advantage:

• Good knowledge of TCP/IP, VLANs, routing (OSPF, BGP), VPNs, and firewall management (Cisco, Fortinet)

• Familiar with SDN (VMware NSX), cloud networking (AWS VPC, Azure VNets), and automation tools (Ansible, Terraform).

• 6+ years of related experience.

• Bachelor's degree. Relevant years of experience in lieu of degree may beconsidered.

Note about Working Hours

• VCF NASA Support hours are 7AM Mountain to 7PM Mountain , however this position will cover the NASA Shift: Mon-Fri 10AM Mountain to 7PM Mountain | Weekend and holiday coverage is required based on business needs