Citi Group Operations Support UK & Europe Senior Manager 

Hungary 

331757823

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

• Lead and/or initiate cross Citi projects as well as train new team members

• Deliver HR services and build capabilities to drive organizational performance through individuals and managers, identify issues and recommend solutions.

• Coordinate and ensure seamless end-to-end delivery of global priorities and life cycle processes

• Coordinate and consult with country HR partners to deliver cluster activities

• Provide recommendations for and monitor completion of HR process and policy improvements using operational metrics, survey results, and other key performance indicators

• Support HRDP objectives through the effective use of HR systems such as Workday and Service Now

• Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Cluster Senior Management

• Steer global initiatives in partnership with the operational model and global processes

• Collaborate with stakeholders on HR priorities in respective client populations to ensure delivery, implementation, and communication of HR solutions

• Responsible for HR delivery and implementation across the employee lifecycle

• Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit

• Ensure effective delivery and execution of processes through partnering with disciplines to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance

• Manage process delivery escalations and partner with Global Processes Owners to deliver resolutions issue reporting. Ensure all stakeholders are kept regularly informed of progress to closure

• Partner with Risk and Control and Disciplines on issues to ensure appropriate risks are assessed and ensure appropriate actions are taken

What we’ll need from you

• Bachelor’s degree/University degree, Master’s degree preferred

• 8+ years of relevant experience

• Excellent communication skills

• Fluent English language skills

• Working knowledge of HR functions

• Proficient in Microsoft Office and PeopleSoft

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Time Type:

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