Nvidia Senior Software Engineer ServiceNow 

United States, California 

331618321

What you’ll be doing:

• Drive the architecture and implementation of GenAI-driven features across our products.

• Design/build scalable and reusable platform services that leverage LLMs to power user experiences..

• Define best practices for prompt engineering, fine-tuning, and evaluating LLM performance

• Design and implement automation using ServiceNow Flow Designer, Integration Hub, and RPA Hub.

• Integrate third-party systems (APIs, web services, databases) into ServiceNow automation workflows.

• Implement ServiceNow workflows that integrate with external web services (API Webhooks).

• Design and develop a workflow framework applicable to many workflows.

• Maintain a ServiceNow roadmap for system maintenance, upgrade schedules, system improvements.

What we need to see:

• BS, MS, or PhD in Computer Science, Electrical/Computer Engineering, Physics, Mathematics, other Engineering or related fields (or equivalent experience)

• 12+ years of professional experience in IT and IT Service Management (ITSM).

• 7+ years of experience developing on the ServiceNow platform.

• Proficient in HTML, CSS, JavaScript, AJAX

• Experienced with popular web frameworks such as React and AngularJS.

• Hands-on experience with GenAI technologies, LLMs (e.g., OpenAI, Anthropic, Gemini, Mistral, etc.)

• Strong understanding of prompt engineering techniques and experience in prompt tuning, retrieval-augmented generation (RAG), or fine-tuning LLMs for domain-specific applications.

• Ability to critically evaluate and integrate GenAI into workflows and customer-facing capabilities.

• Exposure to diverse tech stacks: Cloud, Web/Platform Engineering, Service-Oriented Architectures.

• Developed custom applications on the ServiceNow platform, including custom UI pages

Ways to stand out from the crowd:

• Integration experience with SOAP, REST, and JSON

• Administration of a ServiceNow instance.

• ServiceNow Certified Application Developer certification.

• ServiceNow Certified Systems Administration (CSA) certification.

• Certified Implementation Specialist certification in one of the ServiceNow modules (ITSM, ITOM, etc.).